Privacy Policy

1. Introduction

This Privacy Policy explains how Pronex AI (“Pronex,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information submitted through our website, pronexai.com (the “Site”). It applies only to information collected via this Site.

We are committed to handling personal information in a manner consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By submitting information through our contact form, you agree to the collection and use of your information as described in this Policy.

2. What We Collect

When you submit our contact form, we collect:

• Your name
• Your email address
• Your company website (optional)
• Your role/position
• Your business’s annual revenue bracket (optional)
• Details of what you’re looking to improve (via checkboxes)
• Any additional information you provide in your message

We do not collect this information through any other means. We do not require you to create an account, and we do not process payments through this Site.

3. Why We Collect It

We collect this information solely to:

• Respond to your enquiry
• Assess whether your business is a good fit for our services
• Follow up with relevant information about how we might help

We do not use this information for unrelated marketing, and we do not sell it.

4. How Your Information Is Stored and Transmitted

When you submit the contact form, your information is transmitted via email through our SMTP provider. From there it is delivered to our business inbox.

Because our email provider and website hosting infrastructure may operate servers located outside Australia, your information may be transmitted to and stored on servers overseas. We take reasonable steps to ensure any third party handling your information provides a comparable standard of data protection but we cannot guarantee what happens to your information once it is sent to us.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of information sent to us over the internet. Any transmission of information via our contact form is at your own risk.

6. How Long We Keep It

We retain contact form submissions for 12 months from the date of submission, after which they are deleted, unless:

• We have an ongoing business relationship with you, in which case we may retain the information for as long as necessary to manage that relationship, or
• You ask us to delete it sooner (see Section 8).

7. Cookies

Our Site may use cookies or similar tracking technologies to support basic site functionality and to understand how visitors use the Site. Cookies may collect information such as your browser type, general location, and pages visited.

You can control or disable cookies through your browser settings. Disabling cookies may affect some aspects of Site functionality.

8. Sharing With Third Parties

We do not sell, rent, or trade your personal information. We share it only with:

• Our SMTP/email delivery provider, to transmit your enquiry to us
• Our website hosting provider, as a normal part of operating the Site
• Any service providers we may add in future (e.g. analytics tools), which will be disclosed here if and when introduced

We do not otherwise disclose your information to third parties, except where required by law.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your information
• Complain if you believe we have mishandled your personal information — you may contact us directly, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at: support@pronexai.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us at support@pronexai.com